How do you return a defective Charge 3 under warranty?

[swfl]

This is a lemon. I bought it in August 2020 from BestBuy and regret it. I Google returns but then get sent to email addresses that no longer work. I get sent to this community with a thousand messages. All I want to do is get my money back for this device, which is so inconsistent that it's little more than a step tracker. 

Can someone tell me how/where to return this Charge 3?

[Odyssey13]

Hi @swfl  you'll need to get with support and tell them what's going on. Only items purchased directly from Fitbit have a 45 day return window. I think Best Buy's window is fourteen days. Anyway, here are the contact options for you.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options