How long it takes to get a response from support?

[VirtualMellie]

I contacted support early this morning about my fitbit charge 3 screen dying out, almost unreadable. We went through all the steps long resets, clock face changes.. nothing had worked. 

I was told warranty would contact Mr by email. How long does that typically take? I have some rather important events coming up and my fibit is vital. 

Moderator edit: subject for clarity

[Williger]

You'll be waiting until the cows come home. Fitbit discontinued email support last year 😞 

Otherwise, I'd be messaging them to find out why the heck I had 15,000 steps yesterday and it glitched to 501, unpleasantly. As you mentioned yours is still under warranty (My Charge 3s and 4s aren't), try (877) 623-4997 or the live chat. I'm trying to reach them now on Twitter. BTW, If anyone here is on Twitter and wants to connect, I do maintain a Fitbit user list on my @williger account 🙂 

[WilsonFitbit]

Hello @VirtualMellie. Welcome to the community forums. @Williger Nice to see you around and thanks for your input. 

@VirtualMellie I appreciate the detailed information you provided. At this time, I was able to confirm that you reached out to our Support Team through chat and they have followed up your case via email. If you still have additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

See you around. 

[Williger]

Hi, @WilsonFitbit it's always a pleasure! 

@VirtualMellie it sounds like you're in good hands.

I wanted to share I'd tried the Twitter route for my problem and was impressed! Fitbit got back to me in a timely manner and fixed things 🙂 LOL I was shamed with 500 steps total yesterday they somehow restored my 15,000. For others who happen to see this thread, I highly recommend trying out Fitbit Twitter support. Cheers!

[WilsonFitbit]

@Williger Thank you for your reply and help. 

Glad to hear that Fitbit Twitter support was able to help you. 

See you around.