How to cancel sleep score premium trial?

[Daltarawy]

I started the sleep score premium 7 days trial, and I want to cancel it. However, I can't find anywhere in the Android app nor the website how to cancel it.

To clarify, I'm not talking about coach premium, it's the sleeping score details subscription.

[AlejandraFitbit]

A warm welcome to the Community, @Daltarawy.

Thanks for the clarification. Have you tried the Premium feature? Can you please be more detailed about this? In the meantime, you can check the help article: What's sleep score in the Fitbit app?.

I hope to hear from you soon. 🙂

[Daltarawy]

The docs says:

HOW DO I LEAVE A FITBIT PREMIUM PROGRAM?

1. Tap the Today tab  > your program tile.
2. Tap the 3 dots at the top > Quit Program.
3. Tap Yes to confirm.

However, when I go to Today's tab, there is no "Your program title".

I want to cancel the premium, it was not helpful to me.

[AlejandraFitbit]

Thanks for the udpate, @Daltarawy.

Since the instructions provided didn't' work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[Houseonfire]

Having same issue trying to find where to cancel sleep premium 7 day trial which is up tomorrow October 29th

[kjscrim]

I want to quit the trial version of premium too!! I saw on the website to go to the Google Play Store to unsubscribe and nothing is listed there. Tried to do a CHAT with you all and "We're sorry, someone snagged the last representative. Please call us." There are no instructions to remove this from my account. I don't want to pay any fee for this. Not worth it.

PLEASE UNSUBSCRIBE ME. This program is not worth $79.00 per year. 

[kjscrim]

I finally found this and it seemed to have worked....

Cancel a subscription

Uninstalling the app will not cancel your subscription.

1. On your Android phone or tablet, open the Google Play Store .
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu  Subscriptions.
4. Select the subscription you want to cancel.
5. Tap Cancel subscription.
6. Follow the instructions.

If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.

[Houseonfire]

I have an iPhone (iOS) need a way to cancel 

[kjscrim]

It took me FOREVER to find the solution to my android, and I am sorry that I didn't copy/paste the link for that page. I tried to find it again and it is eluding me. I know that doesn't help you at all, but if I can find it again I'll post it for you. 

[Sukey06]

THANK YOU for posting this! Is been going round and round with Fitbit help trying to cancel this trial to no avail. Your instructions worked perfectly! ❤

[bananabird35]

hi!

I found the cancelation on my iPhone through the FitBit Coach app. 
Profile>settings>Plans and Programs>Manage Subscriptions. 

All I had to do was uncheck it. Not sure if it is the same with all versions of iPhones.  Hope that works for you!

[Houseonfire]

Thanks, that did it!

Sent from my iPhone

[Gamerguy]

I cant. Find how to cancel on the iPhone please get back to me with detailed instructions. Good potential for this service  but you don't get any real data from this feature.

[bananabird35]

Hi- check through the Fitbit Coach app instead Under settings. That’s how I found it.  See my other post for  v more details. 

[Hollieb]

Thank you for this, worked for me! My subscription won't renew now so I won't be charged! Thank you very much 🙂 

This subscription isn't worth paying for.

[MichelleA327]

THANK YOU SO MUCH!  That worked PERFECTLY!!😁