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How to get Charge2 connected with GPS & wireless earbuds?

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‎02-19-2019 18:47 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-19-2019 18:47 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I'm using Samsung Note 5. Once I connected my wireless earbuds with Bluetooth, the GPS on Fitbit was disconnected. Pls advise. Thanks.

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‎02-20-2019 05:33

‎02-20-2019 05:33

@Vienna2499  Welcome! It's nice to have you on board! Sorry to hear that your GPS connection is lost when using wireless earbuds. Which phone are you using? Is it compatible? Check that your phone allows multiple connections and that it can handle both an active bluetooth and GPS connection. You can try refreshing the link between your phone and your tracker by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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