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How to get rid of badges I haven't earned

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‎04-16-2022 04:05 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

‎04-16-2022 04:05 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

Hi there,

 

Last January my Fitbit went a little crazy and registered 467,000 steps in one day!

 

Yesterday I got a great tip on how to remove it from the log by placing another activity to replace it.

 

My current situation, however, is that I still have a badge for 80,000, 90,000 and 100,000 steps a day, which I would like to remove, as I haven't actually achieved them.

 

Does anyone know how to remove the badges from my Fitbit dashboard, especially as there is no record of my doing that many steps now?

 

Thanks in advance!

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‎04-16-2022 14:41 - edited ‎04-16-2022 15:36

‎04-16-2022 14:41 - edited ‎04-16-2022 15:36

It is not possible to remove any badge by the user. You might try to contact support but I heard, if i remember correctly, that even support can't help.

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‎04-16-2022 19:32

In response to Rufous44

‎04-16-2022 19:32

We use to be able to remove weight loss badges, currently you will need to contact support. The fastest response is online chat, phone, and Twitter 

I feel for you, the same happened to me and it took 2 years of complaining over Facebook, Twitter, email, and phone calls. 

However in that time I was awarded the 35 K twice, so they would not remove it. 

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