How to get the United Healthcare Motion application from my Charge 2

[nomoremove]

My health plan no longer covers the Motion application. I'd like to get it off of my Fitbit, but I am unable to uncheck United Healthcare from my Menu Items in the Fitbit app on mu iPhone. I can check and uncheck all the other menu items, just not the United Healthcare one.

[cnevares]

You can remove it by going to (from the app), Account -> Manage Data. You'll be able to Revoke Access from there.

[nomoremove]

The UHC Motion application is not authorized in my Fitbit app.

The UC Motion support team unlinked my Fitbit tracker from their system. They thought that would remove their stuff form my Fitbit, but it did not.

[AlvaroFitbit]

@nomoremove @cnevares Welcome to the Fitbit Community! I hope you're doing well! 

@nomoremove Sorry to hear about your Charge 2 still showing the UHM shortcut. You can try syncing your tracker after this remove it from your account by tapping the account button (top right corner) then the trash can icon. Set it up again and restart it by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

@cnevares thank you for sharing your suggestions.

Let me know how it goes!

[nomoremove]

Tried it.

I removed the Charge2 from my account at the Dashboard.

I 'rebooted' the Charge2 to see the firmware version.

I added the Charge2 back using the iPhone App.

Sync'd.

The UHM thing is still there.

[AlvaroFitbit]

@nomoremove Thank you for the update. Since this didn't work the best thing to do is letting our Support team review your information to see if they can help you resolve the issue. You will get an email from them. 

Keep me posted!

[SunsetRunner]

I am having the same problem. I have done everything mentioned in this forum and the UHC motion app is still on my charge 2. How can I reach the support team to get this resolved. UHC has done all that they can do. 

[AlvaroFitbit]

@SunsetRunner It's great to see that you've visited the Fitbit Community! Sorry to hear that you can't remove the UHC app from your Charge 2. Since you have already tried the suggested troubleshoots I have let our Support team know about your issue so they can assist you. You will get an email from them.

Keep me posted!

[SunsetRunner]

The UHC MOTION APP is finally off of my charge 2. Thank you!!!

[SunsetRunner]

The UHC MOTION APP  is finally off of my charge 2. Hallelujah!!! Thank you for your help. 

[nomoremove · Accepted solution]

The Fitbit support team was able to remove the UHC Motion application form my Charge 2.

Thanks for escalating this to them.

[AlvaroFitbit]

@SunsetRunner @nomoremove sorry for the delay in my response. Thank you so much for sharing this with me. Happy to hear that Support was able to help you and this information may help others in the same situation.

I'll be around!

[MReed62]

I would like to remove the UHC app from my Charge 2. Can you escalate to support to remove it for me?  I've already removed access by UHC in my Fitbit account settings.

[AlvaroFitbit]

@MReed62 I will gladly help you with this issue. Please try first contacting the UHC support from your company to see if they can remove you from the program. After this try the suggestions in my previous post. 

Let me know how it goes!

[MReed62]

I contacted UHC and they said they have removed me from the program and we did all the steps you outlined previous but the app is still showing on my FitBit Charge 2.  Can you please escalate?

[AlvaroFitbit]

@MReed62 sorry for the delay in my reply. Thank you for following the suggestions in this thread. I have escalated this so you can get assistance from our Support team. 

Keep me posted!

[MReed62]

Support was able to correct the issue.  Thank you for escalating.

[AlvaroFitbit]

@MReed62 thank you so much for your reply and confirming that Support was able to correct this issue. Now that you are back on track you will hopefully be able to reach your fitness goals in no time.

I'll be around!

[CAA89]

I am experiencing all the same issues and have tried numerous times to do what you have suggested above. I even tried to link it to another account hoping it would clear my tracker. While it did clear when it was connected to the other account, the minute I reconnected it to mine UHC returned.  Can someone with Fitbit please remove UHC off of my tracker. I already revoked its permission and UHC isn’t much help with this.

Thank you in advance!

[AlvaroFitbit]

@CAA89 It's great to see that you've visited the Fitbit Community! Thank you for following the suggestions in this thread and for contacting UHC support. I have created a ticket for you so Support should be in contact with you.

Let me know how it goes!