How to re-add FitBit Charge HR to my account once again?

[Jenlyn1969]

I notice that whenever my FitBit Charge HR's battery runs out, which happens pretty quickly, when I recharge it the time is always wrong. To solve this very annoying issue, I have to delete the tracker from my FitBit account and then re-add it. I've done this once before, but I can't remember how to add it from the FitBit app on my phone OR using the FitBit website under my dashboard. Could you please tell me STEP BY STEP, how to re-add my FitBit to my account. I shouldn't have to keep doing this, so I will charge it for an hour once a day. It runs out of juice pretty quickly. Thanks in advance for any guidance you can give me. JLF

[Jenlyn1969]

Tried to post but got an error.  This is a test to see if this works.

[WendyB]

Please contact support to see what they can do for you. Use help link at top of forum.

You should not be having to do this. Contact them so it can get resolved

[Jenlyn1969]

What is FitBit's support phone number?  Thanks for replying!

[Jenlyn1969]

I will attempt to contact FitBit, but in the meantime, could someone here please respond to my original request to tell me, step by step, how to add my FitBit Charge HR back into my account?  I cannot sync it and use it correctly until this is done.  Thank you!

[Rich_Laue]

After your battery goes dead, the time probably will be off. Simply iowning the Fitbit app and letting the tracker sync will fix the time.

Did you remove the Charge HR from your Fitbit account? Doing so usually only will add more problems. 

To setup your tracker, open the Fitbit app and tap your photo in the top right. The next page tap Add Device 

[parmoves]

I've been trying to get mine to sync for 2 days; whenever I sign into the app on my phone, nothing happens. It took two to three days of wearing it for the clock to reset, and now it does not sync.  When signing into fitbit.com with my email address and password, "help" is very difficult to obtain or find, and when I go to sign out, it says "syncing is paused".  But, I have not paused it.  Wondering if this model is too old and if so, I wish the website would acknowledge lack of support for this model so I know what to plan.

[Jenlyn1969]

Just went to the FitBit app and entered the number I see on my Charge HR.  It is taking forever to set up. "Sorry the set is taking longer than usual. Please be patient. We're on it!"  Annoying. It says "Connecting.. and taking forever.  So aggrevating. Ridiculous.

[Jenlyn1969]

Sorry to hear about your problem.  This is why I sometimes cannot STAND technology today.  Instead of making things easier, less frustrating and more convenient, technical screw-ups make things more aggravating than ever. Hate it.

[Diane0906]

I cannot re-pair mine either.   

[Rich_Laue]

Hello @Diane0906 what process are you doing to "pair" your tracker? At what step does the setup process fail and do you get any error messages?

[Diane0906]

I had to have a chat with Fitbit yesterday and the problem seems to be solved.  I saved a copy of the conversation in case I need to refer to it again.  Had to reinstall the Fitbit app.

[Diane0906]

Where do I find the copy of my conversation cause I need to do this again.   I am ready to throw this thing out the window.  This is ridiculous.

[Jenlyn1969]

Update: I was able to re-add my FitBit HR a few weeks ago and it's working fine.  No problems with the time being ahead, either.  Thanks.