How to record map for cycling activities with Charge 2?

[Trek14]

I have seen the previous post on this and have done all the steps. Cycling is still not an option provided just walk run or hike. I have cycling on my watch but when I press it it says check Fitbit app and shows that phone is not connected. It definitely is. What do I do now? Please help

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Trek14 It's great to see that you've visited the Fitbit Community!

Let me help you recording GPS data for your cycling activities. You will need to use the Connected GPS option that uses your phone's GPS chip to record this data. You can read more on how it works here. Try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.