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How to repair Charge2, screen blacked out but watch works

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‎02-27-2019 14:04 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-27-2019 14:04 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 screen is black, watch still operable but I can not read screen at all.

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‎02-28-2019 00:33

‎02-28-2019 00:33

If this is just a software glitch then a restart may fix it. Here are the instructions: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't fix it then it may be a hardware problem and it's probably best to contact customer support via contact.fitbit.com If they can't fix it they can check on your warranty status and advise on your options. 

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