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Huawei Nova 3E no notification compatibility

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‎04-28-2019 23:07 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-28-2019 23:07 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I've recently purchased a Huawei Nova 3E and are having problems receiving call and text notifications through my fitbit charge 2 please help!!! 

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Accepted Solutions

‎04-29-2019 09:46

In response to CooperHodgson

‎04-29-2019 09:46

@CooperHodgson Welcome! It's nice to have you on board!

 

I will assist you with your call notifications on your Charge 2 and thank you for responding to @SunsetRunner post and clarifying which phone you have. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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7 REPLIES 7

‎04-29-2019 05:15

‎04-29-2019 05:15

Hi @CooperHodgson .  Unfortunately, your phone is not on the list of supported devices. So not all the Fitbit features may be available. Is it updated to at least Android 5.0 or higher? If not, updating it may help.  

Best Answer

‎04-29-2019 05:27

In response to SunsetRunner

‎04-29-2019 05:27

My phone is on Android 8.0.0 but in other countries is also known as the Huawei P20 lite? On the list of compatible devices it says that there is a different method for my phone. Please help

 

Best Answer

‎04-29-2019 09:46

In response to CooperHodgson

‎04-29-2019 09:46

@CooperHodgson Welcome! It's nice to have you on board!

 

I will assist you with your call notifications on your Charge 2 and thank you for responding to @SunsetRunner post and clarifying which phone you have. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-29-2019 14:22

In response to AlvaroFitbit

‎04-29-2019 14:22

I have already restarted my phone and my fitbit about 10 times but I still can't get it to work and all the permissions are on for the fitbit app

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0 Votes

‎04-30-2019 07:19

In response to CooperHodgson

‎04-30-2019 07:19

@CooperHodgson thank you for the update about the troubleshoots you have tried. There are more suggestions in the link I left on my post. Have you tried them? If you haven't then please give them a try.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-30-2019 14:18

In response to AlvaroFitbit

‎04-30-2019 14:18

I have tried all the solutions still not really working. but what I have realised is that sometimes I do get a text or call notification but this is very rare. Please help!!!

Sent from my Huawei Mobile
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‎04-30-2019 14:22

In response to AlvaroFitbit

‎04-30-2019 14:22

Hi,

I have tried all of the solutions but it's still not really working. But I have noticed that sometimes I will get a random text or cal notification but this is rare and not all the time. When I called fitbit support they said it was because my phone isn't compatible yet. Please help!!! 

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