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I can't get back to my clock face on my Charge 3

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‎08-09-2021 04:50 - last edited on ‎08-09-2021 04:55 by Fitbit Moderator

‎08-09-2021 04:50 - last edited on ‎08-09-2021 04:55 by Fitbit Moderator

Hi I keep getting a message about card pay and can't get back to my clock face try swiping every direction but don't know what I'm doing wrong 

 

 

Moderator edit: subject for clarity

 

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‎08-09-2021 04:59

‎08-09-2021 04:59

Hello @curlymaeve. Welcome to the community forums! 

 

Thank you for the detailed information and for the steps you've tried prior to posting. At this time, I'd recommend performing a restart to your Charge 3 by following the instructions here: How do I restart my Fitbit device?

 

If the inconvenience persists, please perform a long restart by following the steps below: 

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.

In addition, if the message you receive is related to Fitbit Pay, I'd like to invite you to visit this help article for more information: What should I know about Fitbit Pay?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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