help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't get my steps to show on my app anymore. Can't find an "edit" button on the app as instructed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2020 13:28 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-23-2020 13:28 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

So frustrated! With the new app design, I can't find where my steps are getting logged once I sync. ANy tips? All instructions say to go to the exercise tile, or go to the "edit" function, neither of which I can find...

 

Best Answer
Labels:
2 REPLIES 2

‎01-23-2020 17:01

‎01-23-2020 17:01

Hi @TerryTerryTerry I think we need a screen shot of what is showing on your app to see what is goimg on.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎01-23-2020 19:04

‎01-23-2020 19:04

Hi @TerryTerryTerry 

First, of course, make sure it is syncing. Do the steps show up when you check on a computer?  If so, here is what it should look like on the  iPhone app.  

IMG_5077.jpeg

If you don't see steps where I've highlighted it in the first pic, go to 'edit' at the top and you'll get to the following screen

 

IMG_5078.jpeg 

 

Once you get to this screen make sure that 'steps' is checked. Hope that helps.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

Best Answer
0 Votes