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I can’t log on to the app.

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‎10-07-2019 15:47 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-07-2019 15:47 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

My wife and I both use IPhones with our fitbit apps.  It logged us both out.  We have not been able to log on.  It says the username and passwords don’t match.  It also want let us reset the passwords.  Any suggestions?  

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‎10-08-2019 08:35 - last edited on ‎03-07-2025 06:44 by Fitbit Moderator

‎10-08-2019 08:35 - last edited on ‎03-07-2025 06:44 by Fitbit Moderator

@EvilOtto Welcome! Thanks for being part of our Community!

Let me help you with your app not letting your log in. There was a temporary outage yesterday that may be the reason of this login error. Are you still having this issue? If this is the case restart your phone and try again. Also try either using wifi or mobile data.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-08-2019 08:49

In response to AlvaroFitbit

‎10-08-2019 08:49

Yes.  The problem was resolved.  I logged on to the website, then I was able to log back on to the app.  Thanks for checking! 

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‎10-08-2019 12:47 - last edited on ‎03-07-2025 06:44 by Fitbit Moderator

In response to EvilOtto

‎10-08-2019 12:47 - last edited on ‎03-07-2025 06:44 by Fitbit Moderator

@EvilOtto thank you for the update. This is helpful to ensure everyone is able to use the app as intended.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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