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I can't receive calls and message notifications on my fitbit anymore and notifications is on.

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‎01-12-2019 08:38 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-12-2019 08:38 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I don't receive messages and calls on my fitbit hr charge 2 anymore. I have uninstalled and reinstalled the app and notifications are on, plus I have reset it.

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‎01-12-2019 14:06

‎01-12-2019 14:06

Is the device you are trying to sync to a supported device?

 

 

You can find a list of compatible trackers here and here.

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‎01-12-2019 14:16

‎01-12-2019 14:16

Hi, I have been having the same issue with mine since December and the warranty ran out 29/12/18.  I have done absolutely EVERYTHING, more than a couple of times to fix it. Uninstall, install again, reset Fitbit, check notification on or off.  Contacted support and they put me through the same routine and try to blame apple software strict conditions. Other than the notifications it works great.  Any guidance further is much appreciated. 

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‎01-12-2019 14:23

In response to SunsetRunner

‎01-12-2019 14:23

Yes, I use to get notifications.

Sent from my Verizon, Samsung Galaxy Tablet
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