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I can’t see Steps in Challenge menu

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‎09-02-2019 10:55 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-02-2019 10:55 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Hello, 

 

we have started a Workweek hustle challenge with our friends. I receive notifications but I can’t see my friends’ steps. I see 0s only. Can you please help?

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‎09-03-2019 08:50 - last edited on ‎12-25-2024 09:57 by Fitbit Moderator

‎09-03-2019 08:50 - last edited on ‎12-25-2024 09:57 by Fitbit Moderator

@MustafaS It's great to see that you've visited the Fitbit Community!

Let me help you with your friend's steps not showing on the Challenges. Which phone are you using and which OS version is it running? Also do you have the Fitbit app up to date? Please log out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-03-2019 09:36

In response to AlvaroFitbit

‎09-03-2019 09:36

Hi Alvaro,

 my phone is iPhone XS Max and ios version is 12.4.1 

 

my Fitbit application is updated yesterday. I will try to log out and log in again. 

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