I cannot access my account because my IP is banned

[GKushan]

Hey there!

I am trying to sign into the app but all of a sudden I kept getting this message and now I can’t access the app.

Any suggestions as I could not talk to customer service here?

 

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[GKushan]

 

[Odyssey13]

Support will know how to help you, @GKushan 

[JuanFitbit]

@Odyssey13 , Thank you for your help and links. 

@GKushan , A warm welcome to the Community! Thank you for your message and screenshots and for letting us know that you can't log in to your account. The issue might be related to your IP address and should resolve within 48 hours. If you still can't log in by then, let us know so we can investigate further.

We apologize for the inconvenience and hope to get you back on track soon.