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I cannot read the display on my Charge 3 outdoors

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‎06-22-2021 07:42 - last edited on ‎06-22-2021 19:01 by Fitbit Moderator

‎06-22-2021 07:42 - last edited on ‎06-22-2021 19:01 by Fitbit Moderator

I cannot read the display on my charge 3 outdoors and barely when indoors. I have the brightness set as normal and have tried restarting. The watch is practically useless to me at this stage. 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-22-2021 19:01

‎06-22-2021 19:01

Welcome to the Fitbit Community, @KK2KL.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

Please make sure Sleep Mode and Do Not Disturb (DND) are turned off. In addition, you can set the brightness to auto to see if there is any change. For instructions on how to navigate your Fitbit device, please visit this article.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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