I cant factory reset my charge 2

[Teggzzie]

I removed the devise from the account as it was playing up and would re-sync with the account, so I was going to attempt a Factory re-set to start from scratch.

Problem is, you need the tracker to be active on an account to begin the factory re-set procedure, which as its not connected to the account I cant! so I'm stuck with the tracker that records everything and no way to link it back to my account.

Anyone know of a way to return it to factory reset without using the app so I can start from scratch setting up again???

Your assistance would be greatly appreciated.

[SteveH]

Removing a fitbit from an account or factory resets are not recommended (unless as a last resort) as they can lead to loss of data.

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[Teggzzie]

Thank you, 

I know I shouldn't of removed it now but at the time I was so frustrated with it, I just thought it would fix the issue now making it worse.

I'll contact customer services and see if they can help.

Thanks