I changed phones and now my Charge 4 doesn't show calls or messages

[RixRixx]

Hi. I changed my phone and now my charge 4 doesn't show calls or messages anymore. It syncs okay and all my stats are in the app, but I can't find the section that allows calls texts emails etc to appear on the charge 4. Help!

Moderator edit: clarified subject.

[ManuFitbit]

Hi @RixRixx. Welcome to the community.

Thank you for providing the details regarding this difficulty. 

Please confirm that Sleep Mode and DND settings are turned off. If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here.

In addition, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Charge 4 from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Charge 4 one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.