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I don't see the steps on the Fitbit app-Charge 3

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‎10-22-2020 10:15 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-22-2020 10:15 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

Lost steps icon on phone/ipad but counts of Charge 3.

have reset, eliminated app and redone.

 

Steps nowhere to be found .Help please

 

Moderator edit: updated subject for clarity

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‎11-04-2020 18:31

‎11-04-2020 18:31

Welcome to the Fitbit Community @TTguy.

 

I'm sorry to hear that your steps are not shown on your Fitbit account. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To try to resolve the issue I would recommend setting up your Fitbit Charge 3 as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether you encounter difficulties during the set up process, please follow the steps in this article.

 

Please let us know if you have any question.

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