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I got a replacement Fitbit and replaced it in the app now I can’t see my old I’ve or delete it.

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‎10-31-2019 03:02 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-31-2019 03:02 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I have a Fitbit charge 2 and I got a replacement charge 2 and forgot to press ‘remove tracker’ for my old one now I do not know how to delete my old one from my account and still keep my new one. I want to give the old one to my sister but I don’t know how to unlinke it from my account. I need help. Thanks! 

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‎10-31-2019 03:39

‎10-31-2019 03:39

When you try to add a fitbit to your account and you already have one of that model connected it should ask you if you want to replace the existing tracker. If you say yes then it disconnects the old one automatically.

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