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I have a green line half solid across the face

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‎02-20-2019 05:35 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎02-20-2019 05:35 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

I have a green line half solid across the face and it was giving a message of updating on the app. The line will not disappear and have tried unsyncing the charge hr as I had this problem before. I can’t get the line to go and even by restarting it stays there.  I know there is a simple fix but I can’t remember what it was. Think the charge hr tried to update when it wasn’t fully charged. Help please. 

 

Moderator edit: updated subject for clarity

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‎02-21-2019 10:51

‎02-21-2019 10:51

Hello @Lesdemetriou I'm not sure what an un-sync is, but if it is in the middle of an update, you should see an option to continue the update process when opening the app.

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