I have black lines across the bottom of the screen of my Charge 3

[jbyrnes]

I have black lines across the bottom of the screen. I restarted multiple times and changed the clock face with no luck. Purchased a little over a year ago on Amazon. Suggestions?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @jbyrnes.

I'm sorry to hear that your Fitbit Charge 3 screen has developed lines across the bottom of the screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the regular restart and changing the clock face, you can perform a long restart by following these steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you have any question.

[jbyrnes]

Thanks for your message. When I press and hold for fifteen seconds I get
the first two vibrations, then a smiley face, then it goes back to the
normal face. Multiple black lines all the way down the screen. This didn’t
seem to help.

[EdsonFitbit]

@jbyrnes, thanks for the update.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.