I have some issues with my Charge 3

[kiraxmoore]

Hey! I have a charge 3 and have been noticing over the last two or so months (and more increasingly within the last few weeks) that it's having quite a few issues.

Syncing: Tried all troubleshooting, can only syncing if I forget device from Bluetooth and pair again through the app (I use an iPhone XS, everything is up to date too). I also somehow lost an entire day of heart rate tracking and sleep tracking when I did this last?

Walking/Step Counting: Takes pauses/ it freezes on counting steps for some time. It will show say 8,903 when I have physically walked at least 100 steps to try and shift it but then works after a couple of minutes. Happens randomly and have tried rebooting but that sometimes gets rid of many steps (upwards of 2,000) so it's not something I do often.

Extreme Heart Rate Tracking Inaccuracies: Ooft, super inaccurate within the last few weeks. When I'm not doing anything or just watching Netflix, I noticed that it was tracking my heart rate to be at 93, which was very weird, so I manually checked it and I was at 64, a huge difference that impacts not only the heart rate but also impacts the calories burned, an aspect of tracking that is very important to what I use the charge 3 for. This also occurs during exercise but the opposite way, it has counted my heart rate during ten minute HIIT running at 114, when I was actually at 167... I have tried rebooting, forgetting device, wearing the Fitbit on different wrists, different areas of the wrist, looser, tighter, but still the issue arises

I'm not entirely sure what can be done with this and if it's signs of the device retiring itself. At this point, I might actually transfer to another tracking device once I can afford to do so, as these issues cannot just be fixed via constant troubleshooting ¯\_(ツ)_/¯ 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi @kiraxmoore, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about the issues you've been experiencing with your Charge 3. Thanks for taking the time to troubleshoot your tracker prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 😉 If you have any further questions in regards to the resolution give, please reply back to the last email you received on April 27th so they can continue assisting you. 

We hope to get you back on track soon.