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I have stopped receiving text message alerts

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‎06-12-2022 14:03 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-12-2022 14:03 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

I no longer receive text message alerts on my charge 4 ? I have had look through settings etc incase I turned something off inadvertently. 

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‎06-12-2022 18:02

‎06-12-2022 18:02

Hello @Sueo13 

Let’s recheck your settings just in case something accidentally got changed. Of course first make sure your DND (do not disturb or sleep mode is on. Notifications will not come through if they are. I’m unaware if you use Android or iOS so I included both: 

Android user: 

  • Ensure the Fitbit app runs in the background by going to Apps & Notifications > Fitbit app and turning off Background restrictions or Background limits.
  • Check that the Fitbit app is installed on your phone’s internal storage and not on an external SD card or other storage. The Fitbit app does not consistently work when installed on an SD card.
  • Turn off battery optimization and limitations.
    1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
    2. Change the view to All apps.
    3. Search for the Fitbit app and choose Don’t optimize (or not optimized.) Also check: Settings > Apps & notifications > Notifications > Notifications on lock screen and set to Show conversations
  • iOS User:
  • Go to Settings > Notifications > Messages and turn on Allow Notifications.
  • Then, checkmark Notification Center, Lock Screen, and Banners. 
  • Change the Shows Previews setting to Always or When Unlocked.
  • Use Banner Style > Persistent (default is temporary.)
  • Repeat for the Fitbit app, the Phone app, Calendar app, and any other app that you want to see notifications for on your Fitbit.
  • Finally, confirm that Share System Notifications are on via your phone’s Bluetooth settings > Your Fitbit > System Notifications.

Also open the Fitbit app, tap profile picture then scroll down and tap Charge 4 then scroll down and tap notifications. Make sure all your desired notifications are enabled. While on the same page tap App Notifications and make sure all your desired Apps are enabled. Once all your changes are made synce your Charge 4 to accept all the changes. 

😃 I hope this works for you. Please come back and tell me how it went

 

 

 

 

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