I have to reconnect my Charge 3 with Bluetooth daily

[MBaars]

I have had to reconnect my charge daily with bluetooth since 3 weeks. What could be the problem of this?

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @MBaars. Thanks for letting us know that you have to reconnect your Charge 3 daily with Bluetooth. 

Does your tracker appear disconnected every morning or it disconnects during the day? 

Keep on visiting the forums. 

[MBaars]

It disconnected every morning.

[AndreaFitbit]

Thanks for getting back to us and for the clarification @MBaars. 

Keep in mind there are some general recommendations and troubleshooting steps listed here that other users experiencing something similar have found useful. If you haven't done so already, please make sure to check the compatibility requirements listed here and to keep the Fitbit app and the firmware updated to the latest version available. 

I'd also recommend to give a try to the following:

1. Turn off the Bluetooth in your phone and any other device nearby.
2. Force quit the Fitbit app.
3. Reboot your phone and restart your watch.
4. Turn on the Bluetooth only on your phone and open the Fitbit app.
5. Tap your profile picture > Set Up a Device > Charge 3 > Replace Device.
6. Follow the onscreen instructions and if prompted, accept to pair your watch with your phone.

I hope this information helps. 

[MBaars]

Unfortunately, it didn't help. I still have to reconnect it frequently with bluetooth.

[AndreaFitbit]

Thanks for getting back to us and I´m sorry to hear that recommended steps didn´t work @MBaars.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[MBaars]

When I choose chat I get this screen. I can't choose anything.

[AndreaFitbit]

Thanks  for getting back  to us and for adding your screenshot that shows what you see when you choose chat @MBaars. 

Please try this link. Confirm that your country is the correct one. 

Keep on visiting the forums.