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I haven't received my replacement Charge 3

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‎12-20-2020 12:55 - last edited on ‎12-20-2020 16:36 by Fitbit Moderator

‎12-20-2020 12:55 - last edited on ‎12-20-2020 16:36 by Fitbit Moderator

My fitbit charge3 had problems with a very short battery life and also a pixelated  screen. After  contacting  customer  support they told me that a replace charge3 would be sent but that was over 3 weeks ago  and  it still has  not arrived.  What do I do now

 

Moderator edit: updated subject for clarity

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‎12-20-2020 16:35

‎12-20-2020 16:35

Thank you for visiting the Fitbit Community @Norma8863.

 

Thank you for the information provided.

 

I just forwarded this information to Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

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