01-02-2016
08:24
- last edited on
09-06-2020
20:42
by
MatthewFitbit
01-02-2016
08:24
- last edited on
09-06-2020
20:42
by
MatthewFitbit
How do I transfer my Fitbit charge to my husband? The device will not sync to his phone. Thank you.
Moderator edit: subject updated for clarity
01-02-2016 09:07
01-02-2016 09:07
Hi there @Annete, it is great to have you here in the Community! First of all, your husband has to make sure he has a compatible device so he can set up and sync the Fitbit, once he has reviewed this, he has to create a Fitbit account and "Set up the Fitbit as a new device", this process will automatically delete all of your previous data and will allow him to start tracking his activity.
I hope this helps! Catch ya' later.
05-08-2020 04:35
05-08-2020 04:35
Thanks HeydyF, I was good to know this should work, but it wasn't, at first. My wife's Fitbit died, and I was giving her my Inspire until she could get something. We did everything from rebooting both the Inspire and her iPhone, but the phone could not find the Inspire via Bluetooth. I had switched back to my Versa, which implies I had to basically disassociate the Inspire from my Fitbit account. That was my thought, that the Inspire was still 'mine' vs available.
Finally I realized that the Inspire, while no longer on my Fitbit account, was still pairing to my phone via bluetooth. I had to do a "Forget This Device" from my iPhone, so that the Inspire was available to talk to her iPhone. Then everything worked exactly as it should.