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I lost my Charge 4 due to broken band

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‎04-17-2023 13:09 - last edited on ‎04-18-2023 04:01 by Fitbit Moderator

‎04-17-2023 13:09 - last edited on ‎04-18-2023 04:01 by Fitbit Moderator

Hi! 

I’ve had to replace the strap on my Fitbit charge 4 three times now. After it broke recently, I was unable to find a replacement online so glued it back together. 
The glue wasn’t strong enough to hold and this led to me losing the tracker whilst walking. 
I’m really upset as I’ve spent a lot of money on replacement straps only to go and lose it. 
Is there any way that this loss would be covered by my warranty? The tracker was bought in October 2021 and was really well looked after, having minor issues with charging a good few months back. 

Moderator Edit: Clarified subject

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‎04-17-2023 14:17

‎04-17-2023 14:17

Hi @Rugbygirl44  the warranty is one year in the USA and two years in some European countries. I doubt this would be covered by warranty, but you can always ask customer support.

 

https://myhelp.fitbit.com/s/support?language=en_US

Stepping in the U.S.A. since September 2013. Android 14

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