I'm getting the "Connect to the internet to view historical data" on the Fitbit app

[willow60]

On my Iphone fitbit charge 2 app I'm getting the message "Connect to the internet to view historical data". I am connected to the internet. Any ideas?

Moderator edit: subject for clarity 

[HeydyF]

Hey @willow60, welcome to the Fitbit forums! Let me ask you this, are you getting this message when trying to sync? Or is it this message always there? Could you please post a screenshot of it so I can take a look and further investigate it? I know that are so many questions but I need to know so I can help you out better. 😉 

I'll be around! 

[willow60]

It was showing up after trying to sync. I'm not getting it anymore. I can't take a screenshot because it's occurring on my iPhone. If it happens again I'll write down exactly what it says. It shows up in small red letters just above "Today". It was something like "to view history connect to internet". I was connected to the internet and had an excellent signal.

[HeydyF]

Hi @willow60, how are you today? 

Sounds great that your Charge 2 was syncing fine and you are not longer getting this error message on your iPhone. If this happens again, let me know. I'll be glad to assist you. 

Have a nice day! 

[willow60]

Thank you.

[anicwin]

This is happening to me as well....It shows up on the dashboard right above Today. It says "Connect to the internet to view historical data." I've noticed problems with the syncing of the 250 steps per hour, sleep, etc. 

[HeydyF]

You are more welcome @willow60! If you have further questions, let me know! 

@anicwin, welcome to the Community! Could you please try to log out/log in to your Fitbit account? Then try to force sync it and let me know if your data syncs properly. 😉 

Have a nice day! 

[Brooke401]

I'm getting this message now. 

[Brooke401]

My Fitbit was at a little less than half power.  I plugged it in and the message went away after about 5 minutes.  I wonder - did powering it up solve it?

[HeydyF]

Hey @Brooke401, welcome aboard! Oh! I couldn't see the image you posted. I suggest you to take a look at these instructions in order to post an image on your post. However if the image has gone and your Charge 2 is working fine, if this happens again, I'd like you to let me know, ok? So I ca keep investigating this. 

I'll be around! 

[est54]

Hello,

i just started having this issue as well. I tried resetting my Fitbit but with no luck. Any help would be appreciated. 

[anicwin]

I actually restarted my phone, and updated the Fitbit app and everything started working just fine

[HeydyF]

Welcome to the Fitbit forums guys! 

 @est54, thanks for taking the time to try to fix this. Beside that, could you please try to log out/log in to your Fitbit account?This is to refresh the data on the app. And of course, make sure that you are connecting to a Wi-Fi network or you are using your data plan. 

@anicwin, thanks for the update my friend! Sounds great that the Fitbit app is working fine now.

Keep me posted! 

[ChrisH3040]

I was having this same message of “unable to see historical data” even though I was connected to the internet. I fixed it by logging out, force closing the app, reopening the app and then logging back in. Hope this helps you, too!

[HeydyF]

Hey @ChrisH3040, it is great to see you around more often! Thanks for sharing those tips with us. I'm pretty sure they will help other users with the same issue, to solve it. 😉 

If you have further questions or comments, keep us posted! 

[SunsetRunner]

I regularly have the same issue. Hard-closing the app usually fixes it but it happens regularly - sometime several times a day, sometimes not for a week. It’s not that big an inconvenience but seems like a bug that would be straight forward to fix?

I saw an earlier post about low battery. My battery is low at the moment and it’s been happening. I’ll keep an eye on that and see if it is a pattern.