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I'm having difficulties to set up my Charge 3

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‎11-18-2020 10:33 - last edited on ‎11-18-2020 12:47 by Fitbit Moderator

‎11-18-2020 10:33 - last edited on ‎11-18-2020 12:47 by Fitbit Moderator

Whenever I try to pair the charge 3 with my android device, the app find the tracker and shows connecting which fails everytime the tracker is not even showing pairing code I already tried resetting rebooting both tracker and the device 

 

Moderator edit: updated subject for clarity

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‎11-18-2020 12:46

‎11-18-2020 12:46

Welcome to the Fitbit Community @Murtazaraza.

 

I'm sorry to hear that you are having difficulties to set up your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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