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I'm not receiving notifications on my Charge 2

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‎02-10-2025 21:51 - last edited on ‎02-11-2025 11:04 by Fitbit Moderator

‎02-10-2025 21:51 - last edited on ‎02-11-2025 11:04 by Fitbit Moderator

Ive checked all the other answers and I seem to have the right settings but my phone just won't send notifications to my watch. The test call feature also does not work and my notifications are turned on on the watch itself.

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‎02-11-2025 11:02 - edited ‎02-11-2025 11:04

‎02-11-2025 11:02 - edited ‎02-11-2025 11:04

Hi there @Humairah! A warm welcome to the Fitbit Community!

Thank you so much letting us know about this situation and for all your efforts.

Which phone and OS version do you have?

Notifications may skip or stop occasionally for several reasons. Verify the following:

  • Your phone must be within 30 feet of your Fitbit device to receive notifications.
  • You won’t see text notifications if you have the conversation open on your phone. Your Fitbit device shows new, unread texts.
  • You won’t see notifications if you turned on settings such as focus, do not disturb, quiet hours, or driving mode on your phone.
     
  • You won't see notifications on your Fitbit device if you turned on the do not disturb or sleep mode. 
     
  • If device lock is active on your Fitbit device, tap your Fitbit device's screen to unlock your device.
  • Check if notifications are turned off on your device. To turn them on, see How do I turn my Fitbit device’s notification setting on or off?
  • You're using multiple Bluetooth devices. If you have multiple Bluetooth devices paired to your phone, you may have trouble using more than one at the same time.
  • The connection between your phone and Fitbit device dropped. If you have an Android phone, make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information about this option on Android phones, see What should I know about using the Fitbit app on my Android phone?
  • Your device was syncing. Syncing can sometimes prevent or delay a notification.
  • You just updated the Fitbit app. Restart your phone and try setting up notifications again.
  • If you're still not getting notifications please follow the troubleshooting steps described here: Why are notifications delayed or missing? 
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