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I'm receiving unwanted text messages about losing weight-Charge 4

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‎01-09-2022 17:02 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-09-2022 17:02 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

since i paired my fitbit with my cellphone, i have receives at least 20 text messages a day from e-mail address senders (different sender each time). All text messages are for weight loss. this problem still has not been fixed. is anyone else experiencing this? and what can be done to stop the texts from coming through?

 

Moderator edit: updated subject for clarity

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‎01-19-2022 18:08

‎01-19-2022 18:08

Welcome to the Fitbit Community, @Alyssabrianne7.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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‎01-30-2022 08:54

‎01-30-2022 08:54

Try this:

 

  1. In the Fitbit app, tap the Today tab your profile picture. ...
  2. Tap Notifications, then turn off all notifications.
  3. Restart your phone

I hope it helps, it’s one of the downsides to allowing access to your device sadly. Don’t forget who owns fitbit.

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