I only see Simplified sleep with Charge 3

[Sharonbrett3]

For the last week I’m only seeing simplified sleep. Also my heart rate is not being detected 

please help me resolve. 
Thank you. 

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @Sharonbrett3 

Have you checked to make sure you didn’t accidentally turn off your heart rate in your Charge 3 settings. The screen is tiny so accidents can happen. It it is on try turning it off, sync your tracker, wait a few seconds then turn it back on and sync again. For more information look here: https://help.fitbit.com/articles/en_US/Help_article/1314.htm#How2  

If the problem persist you can try restarting your Charge 3 to see if that fixes the iss. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😃 Please come back and let me know if this answers your sleep tracking and heart rate issue. Keep me posted 

[Sharonbrett3]

While I had been focused on troubleshooting my app settings to fix the issue, your recommendations worked! I unknowingly had turned the heart rate off on my Charger 3.

Thank you for your help!

[SunsetRunner · Accepted solution]

😃 Woohoo @Sharonbrett3 that’s awesome it worked and it wasn’t anything more serious! Please consider making my post that provided you a solution as “best answer” as doing so helps other in the community find answers to their issue more quickly. I hope you have a great day and as always Happy Stepping!