I've not used charge 2 for 4 months

[alicat_uk]

Hi all,  sorry I couldn't find a forum for Charge 2 so hoping you don't mind me posting her and hopefully you guys can help.  I've not been wearing my fitbit for 4 months.  I have 2 problems, first the fitbit app won't open - well it flashes open and then closes down again.  I've read about uninstalling it but don't know how to do that without it being open?  Secondly, how do I sync??  Watch is showing 6th May.  I opened fitbit on the web and can't see a 'sync' button.  Sorry if I'm being a bit dippy but all this tech is overtaking me a bit!!  Thanks in advance  Alison 

[Odyssey13]

Hi @alicat_uk  I moved your post to the Charge 2 forum area. You may want to take a look at the Charge 2 user manual and related articles - click to go there

Which platform are you using Android or iOS?

Fitbit is aware of an interruption to notifications after updating to iOS 13, and has provided troubleshooting steps on the forum. Read More

After not being used for some time, it's a good idea to restart the device a few times.

Read up on how to set up and if you still have difficulties, let us know.

[alicat_uk]

Thank you for moving the post. I couldn’t find the charge 2 forum. The watch is syncing now as I had to ‘connect’ in the settings.

I am using IOS 13 - I am receiving notifications but still can’t open the app. It flashes up and shuts down instantaneously.

Thanks for your help

Alison

Sent from my iPhone

[Odyssey13]

@alicat_uk  be sure to have the latest app and check out the article linked above.