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Inaccurate heart rate data and active minutes

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‎06-03-2019 15:59 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-03-2019 15:59 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

My charge2 is reading heart rates over 100 when not in use. Adding to inaccurate active minutes also. I read on another thread about turning HR on and off etc.. Nothing is working. This has been happening the past 2 weeks or so. I have noticed it 4 times when not on my wrist

 

Moderator edit: Subject for clarity 

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‎06-04-2019 12:41

‎06-04-2019 12:41

Hello @Laurenq92 thanks for bringing this to my attention, welcome to our Community Forums. I'm happy to help you out with your heart rate difficulties. 

 

First, thank you for troubleshooting your device prior posting, seems odd that your Charge 2 is recorded heart rate information when you're not wearing it, can you please let me know if the heart rate settings of your device are currently ON? If so, I recommend you to change this specific setting to AUTO instead.

 

As a side note, please note that heart rate can be affected by any number of factors at a given moment, including movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication use. See our help article: How do I track my heart rate with my Fitbit device? for more information and details. 

 

Regarding the active minutes, can you please provide me with more information so I can better understanding your situation and give you accurate information?

 

Looking forward to your reply, let me know if you have any additional questions. 

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