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Incorrect number of messages shows on Charge 2

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‎10-22-2019 10:55 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-22-2019 10:55 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My fitbit vibrates too many times when I get a new message.  It states '3 messages' (or other number) when there is only 1 or 2 messages.  What am I missing?  Where do I have to look to read/delete these messages, other than actually on my phone?

 

 

Moderator edit: updated subject for clarity

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‎10-23-2019 08:16

‎10-23-2019 08:16

@JoyfulPiano A warm welcome to our Community!

 

Let me help you with your notifications on your Charge 2. This is odd. Let's try refreshing the link between your phone and your tracker by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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