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Inspire 2 won’t connect to new iPhone

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‎09-17-2025 11:33 - last edited on ‎09-17-2025 20:50 by Fitbit Moderator

‎09-17-2025 11:33 - last edited on ‎09-17-2025 20:50 by Fitbit Moderator

This forum was so helpful last time I had a problem I thought I would ask for help and my new issue! 

I have just got a new phone, I was iPhone 13 mini and now have a 16. Swapped the SIM over and transferred all data and info across.

I have tried to connect my Inspire 2 to my new handset via Bluetooth but it keeps saying there is an error. I have disconnected and ‘forgot the device’ from the old handset and removed the Bluetooth connection. I have also restarted the Fitbit until the smiley face appears. It gets to the point (sometimes) that the code appears that I have to confirm it’s the right device, it looks like it is connecting then the error message appears. 

 

I have also noticed today that the tone on the Fitbit is out and is nearly 10 minutes slower than the real time. 

Does anyone have any ideas please? 

Thanks in advance 😊

 

Moderator edit: clarified subject.

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‎09-17-2025 20:24

‎09-17-2025 20:24

Welcome to the community forums @Smiler1980. 

Thank you for sharing the details regarding this difficulty that you are experiencing with the new device and your Inspire 2. Thank you for trying to set up on your own. 

Please take a look at this help article and try to follow every step in order to set up the device. 

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