12-29-2018
17:58
- last edited on
09-08-2020
18:22
by
MatthewFitbit
12-29-2018
17:58
- last edited on
09-08-2020
18:22
by
MatthewFitbit
I purchase two new bands for Christmas and I can't install them in my Charge 2. I can remove the old one but the new one wont fit. It looks different than the Charge 2 band I have now. It doesn't have the metal tab to push to remove the band. It's all the same material. Did I purchase the wrong one?
12-29-2018 21:09
12-29-2018 21:09
Welcome to the forums!
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Wendy | CA | Moto G6 Android
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12-31-2018 07:22
12-31-2018 07:22
Hey @EddieB2, it is great to see new members around! If you're experience difficulties to change your new Charge 2 wristbands, I suggest you to take a look at the instructions in this help article: How do I change the wristband on my Fitbit device?
Thanks for your help @WendyB!
Keep me posted!
12-31-2018 18:33
12-31-2018 18:33
01-01-2019 07:38
01-01-2019 07:38
Thanks for your response @EddieB2. So, you mentioned that your wristbands don't have the metal tab to push to remove the band, right? Could you please post a picture so I can take a look? If it seems to be an issue with the bands, I will escalate your case with our Support team on your behalf.
Happy Holidays!
01-02-2019 16:30
01-02-2019 16:30
01-05-2019 09:59
01-05-2019 09:59
Thanks for your reply @EddieB2! However, the pictures didn't appear on the post. I suggest you to follow the instructions in our FAQ's section about how to attach an image to your post.
Let me know if you have further questions!