Interesting display glitch - Charge HR

[ElliotF]

Recently my HR charge has a display glitch.
It only occurs on the time function. When a digit switches to 1, I.e 1:15 or 5:12, the 1 does not appear as a 1 but rather a pixelated vertical column. A bit like a qr code which overlaps the date. So it's an interesting look at 1:11!
This issue does not affect the other functions, ie steps, floors, calories etc.
Any way to restore it to its original display?
Thanks.

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @ElliotF. If your Charge HR display is not working, I recommend Restarting your tracker. After the restart process the display should work properly, if it doesn't feel free to contact our Support Team. For a faster response you can contact them via phone or chat.

Let me know how it goes. 

[MistaC]

I have the exact same issue. My Charge HR is about 18 months old. Did the reset fix the problem for you?

[AngelaMa]

Welcome to the Forums @ElliotF! Hope you are having a great day. I would like to ask if you are still experiencing this issue with the 1 switching to a pixelated vertical column? Did you try the restart process as advised by @AlejandraFitbit?

Looking forward to your new comments!

[ElliotF]

Hello, the resetting of the charge HR worked and the glitch is no longer! Many thanks!

Regards,
Elliot


Sent from iPhone

[AngelaMa]

Hello @ElliotF. Those are great news!  Hope to see you around more often. 

Happy stepping! 

[Daario]

The fitbit Charge HR's display looks like a QR code. Dont know if it is working or not. When i i connect it to charging point and restart - All i see is a QR code