01-01-2016
10:15
- last edited on
09-06-2020
20:42
by
MatthewFitbit
01-01-2016
10:15
- last edited on
09-06-2020
20:42
by
MatthewFitbit
Love my Fitbit HR that I got for Xmas...but. Worn every day since 12/26. Yes it's charged, updated, synche'd etc (currently v 102 which was an upgrade notice that I got after day 1 or so.). Worked great for a few days but there have now been 5-6 times in last few days when it goes to half white bar, half black bar. Yep, I've restarted via plugged into my computer. I've even "fixed" it by holding down button for 10-20 seconds and just waiting (did this since I was away from computer). I've even just pluggged in the wall USB charger. It may be sensor related as I've noticed it flatlined when I was simply taking off wrist or adjusting on wrist. I emailed support, but just wondering if anyone else experienced this.
09-01-2016 05:18
09-01-2016 05:18
Thanks for sharing your experience with the support team! If you haven't done it already, I would recommend visiting the Discussions board. You might find interesting topics to join and discuss
Catch you later! 🙂
It is health that is real wealth and not pieces of silver and gold! Share your story!
09-01-2016 06:39
09-01-2016 06:39
09-02-2016 06:30
09-02-2016 06:30
That's great @Dogwalker1, it's good to know that you'll be soon back on track and that you also had a positive experience, thanks for sharing this.
09-02-2016 06:53
09-02-2016 06:53
09-03-2016 08:36
09-03-2016 08:36
Hi @Dogwalker1, thanks for your response! Yaaay! sounds pretty awesome that Customer Support helped you out with this and replaced your tracker. They always have a solution for the users, no matter what.
Have a nice day!
10-31-2016 15:12
10-31-2016 15:12
Mine is doing exactly the same. I've had it on charge for a while & have also tried to syn it but my device won't find it, even when plugged in, says it's connected to another device???
11-01-2016 05:19 - edited 11-03-2016 04:41
11-01-2016 05:19 - edited 11-03-2016 04:41
@DionB, are you also getting the intermittent half white bar in your tracker's display?
If you haven't already done so, try to setup your tracker as a new device, this has been helpful to other users who have found similar difficulties. I hope this helps.
11-02-2016 05:45 - edited 11-02-2016 05:47
11-02-2016 05:45 - edited 11-02-2016 05:47
New Fitbit Charge HR arrived quickly, set it up to sync, and its been working like a charm. Disappointed my first one lasted only about one year, but customer support has been fantastic. My new one failed to sync yesterday so I navigated to this page, learned what I needed to do to my Charge HR with no luck. Since that didn't work I restarted my smart phone and I was back in business. The community is a great place for help.
11-02-2016 06:24
11-02-2016 06:24
Hey @MHarryE! Thank so much for that update and for sharing what did you do to make your Charge HR syncs. Yeah, the Community is a great place to share your Fitbit experience, on the Discussions board; ideas, on the Feature Suggestions board and of course questions and answers regarding the usage of any Fitbit product. So feel free to navigate around the forums and post any tips that might help others and find information that coul help you out.
Have a nice day!
09-05-2017 18:32
09-05-2017 18:32
Is there just no solution to this challenge? I love my Fitbit! Do i just need to order another? Pretty expensive for one year's use....
09-06-2017 07:26
09-06-2017 07:26
09-06-2017 08:09
09-06-2017 08:09
01-04-2019 17:03
01-04-2019 17:03
i was able to fix mine via updating it with my phone instead of the pc. it just updated instantly and now the pc app has also sinked.
01-05-2019 19:59