Intermittent Half white bar half black bar

[iampeterd]

Love my Fitbit HR that I got for Xmas...but.  Worn every day since 12/26. Yes it's charged, updated, synche'd etc (currently v 102 which was an upgrade notice that I got after day 1 or so.).  Worked great for a few days but there have now been 5-6 times in last few days when it goes to half white bar, half black bar.  Yep, I've restarted via plugged into my computer.  I've even "fixed" it by holding down button for 10-20 seconds and just waiting (did this since I was away from computer).  I've even just pluggged in the wall USB charger.   It may be sensor related as I've noticed it flatlined when I was simply taking off wrist or adjusting on wrist.  I emailed support, but just wondering if anyone else experienced this.

[AngelaMa]

Thanks for sharing your experience with the support team! If you haven't done it already, I would recommend visiting the Discussions board. You might find interesting topics to join and discuss

Catch you later! 🙂 

[Dogwalker1]

Thanks I will have to look into it,

Sent from my iPad

[DavideFitbit]

That's great @Dogwalker1, it's good to know that you'll be soon back on track and that you also had a positive experience, thanks for sharing this. 

[Dogwalker1]

Your welcome 😀 love my fitbit.

Sent from my iPhone

[HeydyF]

Hi @Dogwalker1, thanks for your response! Yaaay! sounds pretty awesome that Customer Support helped you out with this and replaced your tracker. They always have a solution for the users, no matter what. 

Have a nice day! 

[DionB]

Mine is doing exactly the same. I've had it on charge for a while & have also tried to syn it but my device won't find it, even when plugged in, says it's connected to another device???

[DavideFitbit]

@DionB, are you also getting the intermittent half white bar  in your tracker's display? 

If you haven't already done so, try to setup your tracker as a new device, this has been helpful to other users who have found similar difficulties. I hope this helps. 

[MHarryE]

New Fitbit Charge HR arrived quickly, set it up to sync, and its been working like a charm.  Disappointed my first one lasted only about one year, but customer support has been fantastic.  My new one failed to sync yesterday so I navigated to this page, learned what I needed to do to my Charge HR with no luck.  Since that didn't work I restarted my smart phone and I was back in business.  The community is a great place for help.

[HeydyF]

Hey @MHarryE! Thank so much for that update and for sharing what did you do to make your Charge HR syncs. Yeah, the Community is a great place to share your Fitbit experience, on the Discussions board; ideas, on the Feature Suggestions board and of course questions and answers regarding the usage of any Fitbit product.  So feel free to navigate around the forums and post any tips that might help others and find information that coul help you out. 

Have a nice day! 

[LeeHanna]

Is there just no solution to this challenge?  I love my Fitbit!  Do i just need to order another?  Pretty expensive for one year's use....

[HeydyF]

Hi @LeeHanna, it is great to see new members around!  Are you also getting the intermittent half white bar  in your tracker's display? Have you tried to perform a restart of your Charge HR? What else have you done so far to try to fix this issue? 

Let me know, so I can continue assisting you. 😉 

[Pat23452]

Yes ...... the product is junk .... I threw it away and bought a garmin .... a much better product

Sent from my iPhone

[Jubei]

i was able to fix mine via updating it with my phone instead of the pc.  it just updated instantly and now the pc app has also sinked.

[DavideFitbit]

Welcome to the forums @Jubei, it's good to see you around for the first time. 

It's good to know that it's working properly and that you were able to complete the update.