help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ip address blocked by cloudflare.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2019 04:44 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-05-2019 04:44 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Greetings, 

 

Whenever using the hotel provided wifi I am banned from acessing fitbit.com and the app can not synchronize my charge 2. Please adjust your lockout policy as not imposing cellular data charges on your clients using legitimate hotel ip services. 

Having 30 years ITC experience I understand the need of protecting your services, but not ar the expense of your customers. 

This notice was posted with cellular data internet as backup acces. 

 

Regards from a disappointed customer. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-06-2019 15:42

‎05-06-2019 15:42

Hello @B1tbull l welcome to our Community Forums. Thanks for bringing this to my attention, I'm glad to assist you today.

 

I'd like to let you know that I've sent you a private message here in the Community related to your concern. Please check your private messages to move forward with this situation.

 

I'll be looking to your reply. Let me know if you have any additional questions. 

Best Answer