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Is the Charge 2 battery dying?

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‎04-20-2020 21:04 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-20-2020 21:04 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

The phone app shows 100% battery but the watch shows a dead battery

 

 

Moderator edit: updated subject for clarity

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‎04-29-2020 12:25 - last edited on ‎06-11-2025 08:01 by Fitbit Moderator

‎04-29-2020 12:25 - last edited on ‎06-11-2025 08:01 by Fitbit Moderator

@bgshap Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Charge 2 battery not charging. The app will only show the state of the battery the last time you synced. If your tracker isn't syncing then try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

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