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Is the app for the Charge HR still available to download?

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‎04-13-2020 18:17 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎04-13-2020 18:17 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

I have not used my Charge HR for a couple of years. It still works fine but I can't sync to my time zone and I can't find the Charge HR app to download. Is it still available?

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‎04-13-2020 21:47

‎04-13-2020 21:47

Hi @drox  and welcome back!  The app is designed for the particular system you're using - Android, iOS or Windows and not for the actual device. Which phone do you have and is it on the list of compatible devices? click to see  It's entirely possible your Charge HR needs a firmware update, since it's been a while since you used it. To refresh your memory on how this all works, here is a link on setting up - click to read - and a link - click - to the Charge HR user manual and related help articles. 

Stepping in the U.S.A. since September 2013. Android 14

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‎04-17-2020 04:00

‎04-17-2020 04:00

Yes thanks 

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