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Issues after firmware update on Charge 3

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‎03-23-2021 23:12 - last edited on ‎03-25-2021 04:29 by Fitbit Moderator

‎03-23-2021 23:12 - last edited on ‎03-25-2021 04:29 by Fitbit Moderator

After updating the firmware on my charge 3 device, the screen wake doesn't work despite being switched on, the Heart Rate sensor isn't turning on, and all the statistics (HR, steps, stairs, active minutes) are not working or showing up on the Fitbit screen. Furthermore, there are two black horizontal lines that run across the top of the screen and have not been removed despite multiple hard reset attempts and changing of clock faces.

 

 

Moderator edit: subject for clarity

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‎03-25-2021 04:36

‎03-25-2021 04:36

Hello @Nick_56 Welcome to the community forums! 

 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. For screen inconveniences, my best recommendation is to check the following thread for tips and suggestions. But since you have already restarted and the inconvenience persists, you can contact our Support Team through the link provided in the thread or click here to get connected. 

 

Also, make sure to mention the other inconveniences and the troubleshooting steps that you've followed. This way our Support Team can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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