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Issues putting the Charge 3 wristband

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‎01-08-2019 18:10 - last edited on ‎11-17-2020 13:05 by Fitbit Moderator

‎01-08-2019 18:10 - last edited on ‎11-17-2020 13:05 by Fitbit Moderator

One of the 2 buttons you press to release the watch bands jammed and while I can pry it back out when I try and re-install the bands it jams again and does not hold the band. Is there a fix for this issue?

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎01-09-2019 08:48

‎01-09-2019 08:48

Hey @CollinKan, welcome to the Community.

 

If you are having problems with your tracker wristband. I recommend taking a look at the help article How do I change the wristband on my Fitbit device? and follow the instructions provide there to put the wristband.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-08-2020 17:40

In response to AlejandraFitbit

‎01-08-2020 17:40

One side of my Charge 3 watch band will not release.  While on one side the button releases the other is jammed and will not release.  Please help!

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‎02-05-2020 15:28

In response to Rex1851

‎02-05-2020 15:28

I am having the same issue,  device still works, but out of warranty.  Trying not to buy a new device because of a band

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‎07-22-2020 10:26

In response to jchartie

‎07-22-2020 10:26

Same issue here. Fitbit is out of warranty (Feb 2019), and I can't get one side of the band on.

In addition, the screen is mostly non-responsive... It's disposable!

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‎09-28-2020 06:41

In response to AlejandraFitbit

‎09-28-2020 06:41

I am having the same issue.  The latch/button on the fitbit device is jammed and won't hold the band.  The issue is with the fitbit and not the band.  

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