Issues with battery, display and not tracking right-Charge 3

[Karlenem35]

From the time of the new update my charge 3 hasn't worked right. Not tracking right, making weird buzzing noises, changing my dimness and now the battery dies within 24 hours. 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @Karlenem35.

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided.

If you haven't done it already, please restart your Tracker by following these steps. If this doesn't work, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

To extend your battery life, we recommend following these instructions.

Please let us know if you have any question.

[Krilis]

I tried this this with my Charge3. It won’t respond to the long restart. It just recharge the battery without restarting.

[Karlenem35]

Hi, Charge 3 is now a complete black screen. It will vibrate 2 short vibrates then nothing. I've tried multiple times to restart. I even tried deleting and reinstalling but there is no code, only a black screen. I've used my Fitbits for years. This being my third one. I use it daily for steps, sleep and exercise as you can see through my daily progress. I don't know what else to do and I'm very frustrated. Please help!

[EdsonFitbit]

Thanks for your response @Karlenem35.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

I noticed that an advocate provided assistance to Krilis a while ago in this thread.

If you have any question, please let us know.

[Karlenem35]

Still waiting, still nothing on my Fitbit screen.

[EdsonFitbit]

Thanks for the update @Karlenem35.

I noticed that our team has been in touch with you recently. For more information, please check your inbox.

Please don't hesitate to contact us back at any time if you have any question.

[Karlenem35]

What a freaking waste of time. Talk about bad customer service! Nothing from anyone with Fitbit but a vicious circle of nothing! No one has helped me, no one has contacted me. Nothing us being done to help. Waste if time!

[Karlenem35]

6 days later, still nothing from customer service! It's been way too long yet I still look and wait hoping Fitbit does something. I guess I'm a meaningless customer.

[EdsonFitbit]

Thanks for your response @Karlenem35.

Every user is very important to us. Our team has been very busy lately but for sure they will get in touch with you soon.

Sorry for the delay and thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Karlenem35]

35% off a new Fitbit. Forget it I will not be buying anything else from your company. My Charge 3 worked just fine. Everything worked perfectly. You make be download an update and it quit working. It's your fault. Not mine. I don't care if my warranty is up. There was nothing wrong with it until the upgrade. You owe me a new one for free or you lose another customer for good.

[EdsonFitbit]

Thank you for the update @Karlenem35.

I regret to hear that Customer Support's resolution didn't work out for you.

Our team is constantly working to improve our products and services. The feedback from Fitbit users is highly appreciated.

Feel free to contact us back at any time.