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It's safe to use the device with the screen cracked?

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‎06-04-2019 09:21 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-04-2019 09:21 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Is it dangerous to use a Charge2 with a cracked screen?  It still works.

 

Moderator edit: Subject for clarity 

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‎06-05-2019 16:28

‎06-05-2019 16:28

Hey @Ms.Smith welcome aboard! Let me answer your question about the screen of your Charge 2 and a warm welcome to our Community Forums.

 

Even though the screen of your device is still not working, I do not believe that's safe to use it in such way. That said, I'd like to let you know that I've contacted our Customer Support team to receive further assistance directly with them. That being said, please keep an eye to your email inbox for their contact, they'll be in touch with you soon.

 

In the meantime they reach you out, let me know if you have any additional questions for me.

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