I was happy when my daughter up-date to the Charge 4. I love the 3 I had it for about 3 year it was okay had some issues with it, they send me a new one and in no time it was replace. When I receive the up-date I was very disappointed ☹️ with it. In less than three months it broke, the band fell apart from the piece that connect them together. When I called the company they gave me a hard time to replace it. First they told me in early December that I purchase it from a consumer and not from them, and when I show proof that it came from their company not an outside dealer, they procrastinate the return, it's been over a month and I honestly didn't remember about it, until I receive an email stating that they ship it off today, 2/8/21. I wish I could get my money back and go invest in another device that does the same thing!! To be honest, I don't want it back. After receiving the e-mail today stating that they send it off I realize how much I hate the company and don't want to advertise their product anymore due to their unfairness. I wonder if they repair the same watch and is sending it back to me, I wonder if that the reason why it took so long? These people take your money!! sell you product's that is not 100% and then refuse to fix it when thing goes wrong even with a warranty. Fitbit you will loose more this year for what you people are doing to good folks that support your business. I promise you that you will loose.
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