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LG V40 ThinQ wont send notifications to Charge 2

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‎05-06-2019 06:27 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-06-2019 06:27 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I have a v40 thinq phone now. It syncs up with my charge2 to count steps, however, it will not push notifications to my fitbit. I've tried all the tricks I know of. Any ideas as how to fix this?

 

 

Moderator edit: updated subject for clarity

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‎05-07-2019 07:36

‎05-07-2019 07:36

@Amiee7985 A warm welcome to our Community!

 

I will assist you with your notifications on your Charge 2. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-07-2019 07:36

‎05-07-2019 07:36

@Amiee7985 A warm welcome to our Community!

 

I will assist you with your notifications on your Charge 2. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes